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CONTACT US

3918 Valley Ave. Ste A. Pleasanton CA 94566

Frequently Asked Questions

General

 

Due to a high volume of incoming calls, the best way to reach us is by email.

Our email address is: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

All appointments are made online. For the best selections at our Pleasanton Studio, click here.

 

Our phone number is: (925)485-6025

 

We are located at 3918 Valley Ave Suite A, in Pleasanton 94566. 

 

Directions to Pleasanton Studio

 

 

Directions from San Ramon/ Danville:

  1. Take 680S and exit at Stoneridge Dr. making a
    left off of the freeway
  2. Turn right onto Santa Rita Drive
  3. Turn left onto Valley Ave
  4. You will see building 3900 on the right and
    turn right into the parking lot before
    Quarry Lane

Directions from Livermore:

 

  1. Take Stanley Blvd to Pleasanton
  2. Turn right onto Valley
  3. Turn left onto Quarry Lane
  4. Turn right into the first parking lot entrance

 

Directions from Fremont/Newark:

 

  1. Take 680N and exit at Sunol Blvd
  2. Turn right off of the freeway
  3. Sunol will turn into First and then Stanley
  4. Turn left onto Valley Ave
  5. Turn left onto Quarry Lane
  6. Make a right into first parking lot entrance

 

 

Our hours are seasonal. We invite you to please call us at (925)485-6025 to learn our current hours. 

 

We accept cash, check, or credit cards. 

 

Payments are often declined because the billing address or the CVV code was entered incorrectly. We recommend calling your credit card company to confirm that the billing address matches exactly as it does on your credit card statement. If you are still having an issue, please click This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Unfortunately, we do not accept orders placed with a prepaid credit card or gift card that does not have billing addresses associated with it. If you try to place an order and our system rejects the order, it is most likely because a billing address could not be verified. With that said, please call the company that issued the card and verify that the charge was declined. You will most likely also need to ask them to verify or update the billing address for the card if you plan on attempting to place another order. If you are still having an issue, please click This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Yes. We do archive images from prior years. In order to access the images taken during walk through, sports, or dances there is an archive retrieval fee of $15. In order to access Senior portraits there is an archive retrieval fee of $30. This fee will allow you to view the image(s) and order online until June 1st of the current school year. Email us or call us to review your student's account.

 

Click here if you would like to read our return policy. 

 

 

The Hollywood Touch is not Retouching, but rather a glamorous vignette type effect added to your images to create a Hollywood feel.


For underclass photos, Retouching may be purchased to help with facial blemishes.